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Customer Experience o Experiencia del Cliente es algo que en la actualidad muchas empresas quieren hacer
De esta situación nace este libro
Se busca reflexionar sobre las herramientas y las formas que conviertan a los lectores en negociadores profesionales con el propósito de que se desenvuelvan efectivamente y cree relaciones de largo plazo
Daniel Goleman explica lo que ahora sabemos sobre la base cerebral de la inteligencia emocional
dado que posee una mirada práctica y funcional
A new way to think Comunicación Customer Experience o Experiencia delThe ultimate guide to the essentials of strategy and management, from one of the world's top business thinkers. Over a stellar career, Roger Martin has advised the CEDs of some of the world's most successful companies. From the beginning he noted that almost every executive he talked to had a "model" a framework or way of thinking that guided their strategy and activities. But these models tended to become automatic, so much so that then one didn't
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